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Frequently Asked Questions and Answers

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Title Cancel and Exchange
Posted by SY CHOI (ip:)
  • Date 2015-08-18 11:48:14
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In case of dolls, you cannot cancel or exchange your order once we start making your doll. We start making dolls 3 days after we receive an order, so please contact us within 3 days if you want to cancel your order.

In case of ready-made items, we can cancel or exchange your order if your order is not yet shipped. It is impossible to cancel or exchange your order once your order has been shipped.

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