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ProducT Forum Details
Title Disappointed
Posted by j**** (ip:)
  • Date 2017-08-30 10:29:59
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I am a loyal customer who now owns 11 of your dolls, all the wigs you have ever offered, and most of the clothing line.  I regularly post pictures of your dolls on this site, and several other collectors boards promoting your dolls.  I have referred friends who now buy your dolls.  I order through Iris at Fabric and Friends in the USA.  I recently attempted to order a Lucy head, and Sarah doll.  You had agreed to selling me a Lucy head, but when I saw the elf makeup, I preferred that.  You then said I couldn't buy the Lucy head.  You also couldn't accommodate my face up request for the Sarah doll, even though you had done the same doll, with the same instructions for a friend. 

You may not agree, but where I come from, when you have a good customer who spends thousands of dollars on a hobby item, you try a little harder to make that customer happy.  I didn't ask for much.  Just wanted the Lucy head to have regular ears.  And the Sarah head was just Emma's face, with Sarah's brows, and add freckles.  I sent you 3 pictures for examples.  Maybe keeping customers happy isn't very important to you.  But when you sell "made to order" or "custom" items, I think these rules you put around ordering is silly.  If you have an item, and a regular customer wants to order that item, seems like terrible business practice to say no.  I expect accommodating customer service when I am buying luxury items, and you have really changed my mind about Raccoondoll.

Jim Ash

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  • SY CHOI 2017-08-31 18:27:36 0points
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    Spam Dear Jim Ash
    First of all I am really sorry that you are disappointed, but this is a big misunderstanding.
    You are a special customer and therefore I decided to accept to your special order.
    I took a look at the photos you requested and asked "Fabric and Friends" for picture with slightly higher quality. But I did not get any answer, so I thought the order was canceled.
    And I received a new order from Fabric and friend on 26th August. But I could not know the order was from you, so I had to refuse it.
    Please understand the situation. I am truely sorry if you had a hard feeling of this.
    Please talk with Fabric and friends once you see this.
    We will make an effort to provide the best to our raccoondoll customers
    Please release your anger and give us raccoondoll your support again.
    Sang Yoon

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